Taking Action After Receiving A Negative Review

Every now and then, a bad review comes in. But in real life it happens. Here are two things you can take away from getting a negative review.  

Identify And Fix Communication  Breakdowns 

• A customer may have been misinformed about something. Take their concerns and fix the issue so future clients don’t have a similar experience.  

Using Negative Reviews To Train Your Team 

• Use their feedback to create training resources that help your team better assist and understand your clientele.  

A negative review is a sign something did not work out for your customer. When your team is well-trained, your customers will be much happier and more likely to leave positive reviews in the future.  

The Bottom Line: Your best clients are the ones that make you be better. Embrace it as a challenge to be better.